Parent / guardian · Teacher

Reply to a child-specific update

Communication rules · Reviewed 1 November 2026 · TaleemLink product & support team

School-wide notices and child-specific conversations are different. A reply must remain with the relevant teacher and child.

Step by step

1. Open Messages or Parent Updates and choose the relevant update, if the communication module is enabled.
2. Check the child, sender and message audience before replying.
3. Treat school-wide notices as one-way. Use the school’s approved contact channel if you need to discuss a notice.
4. For an eligible child-specific thread, use Reply only when the thread is open for conversation.
5. Keep the reply relevant to that child. Do not add another pupil’s personal information or urgent safeguarding details to a routine message.
6. A closed conversation must not accept further replies. If further help is needed, contact the school through its approved process rather than trying to bypass closure.

Expected outcome

Family communication remains attached to the correct child and teacher.