Everyone
Get help from your school or TaleemLink support
Support guide · Reviewed 1 November 2026 · TaleemLink product & support team
Start with your school for school records and account access. Ishraqi/TaleemLink provides the software and handles escalated technical support.
Step by step
- For a question about a child, homework, attendance or school access, contact the relevant school staff through a known channel.
- For a software problem, note the task, page and approximate time. Include a request reference if the screen shows one.
- If the application offers a support form, describe the problem without sharing passwords or unnecessary pupil information. If the whole site is unavailable, use the school’s established out-of-band contact.
- The school administrator reviews the report and can escalate a suitable technical summary to the TaleemLink software-support team.
- Keep school operational decisions separate from software support. Provider accounts do not automatically receive access to private school or family records.
Expected outcome
The issue reaches the team responsible without exposing unnecessary personal information.
Availability & important notes
Support routes and response arrangements are agreed during onboarding. No response-time guarantee is created by this article. Exceptional provider record access requires separate authorisation, expiry and audit.
Still need help?
Start with your school administrator for account access or school records. Use the school’s known contact if the site is unavailable. Never share your password.
How to get support →